Still being charged for service despite no longer having account

Hello,

Despite switching from Xfinity to T-Mobile months ago i am still being charged for mobile and Internet services. I have called multiple times and been assured that i no longer have any accounts and should not be charged for any and all services but i am. Need help as i can no longer access my account via their apps.

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XfinityMartyR

Official Employee

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2.8K Messages

8 days ago

user_qe4soy Thank you for reaching out! Our team can take a closer look for you. Please send us a direct message.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_qe4soy

Visitor

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3 Messages

I sent a message and still have not received a reply.

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1 day ago

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XfinityMarshante

Official Employee

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808 Messages

Hello @user_qe4soy, we responded to you in the DM, but never received a response. We can continue in the DM to assist you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 day ago

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Customer Service

user_qe4soy

Still being charged for service despite no longer having account

XfinityMartyR

user_qe4soy

XfinityMarshante

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