Hello, @user_rgqmbi! Thanks for reaching out to the community. I can certainly understand how frustrating it is to see a charge on your bill after you've cancelled the service and paid off your device. To help look into this and provide more specific guidance, could you let us know when you officially cancelled the service? Depending on the timing of your cancellation relative to your billing cycle, final billing can sometimes include:
- Prorated charges or remaining balances from the final partial billing period prior to cancellation.
- Timing lags where a bill was already generated before the cancellation request fully processed in the system.
Once we have a bit more context on the dates, our team of fellow experts here can help point you in the right direction!
XfinitySara
Official Employee
•
3K Messages
6 hours ago
Hello, @user_rgqmbi! Thanks for reaching out to the community. I can certainly understand how frustrating it is to see a charge on your bill after you've cancelled the service and paid off your device. To help look into this and provide more specific guidance, could you let us know when you officially cancelled the service? Depending on the timing of your cancellation relative to your billing cycle, final billing can sometimes include:
- Prorated charges or remaining balances from the final partial billing period prior to cancellation.
- Timing lags where a bill was already generated before the cancellation request fully processed in the system.
Once we have a bit more context on the dates, our team of fellow experts here can help point you in the right direction!
2
0