Visitor
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1 Message
Still being billed after cancellation
I scheduled cancellation on May 3, received emails confirming that they are “working” on my cancellation and am still getting billed for next cycle. I am incredibly frustrated as talking to customer services takes awhile and almost seems scam like at this point. What can I do except take it off autopay?
XfinityBillie
Official Employee
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4.1K Messages
1 hour ago
@user_xclxke I understand the concern if you are going to be billed for the next cycle. I would be more than happy to take a look at the disconnect request to confirm it is set up. Depending on the day you requested to have services cancelled, if it is after the day your bill generates, you would see the charges for the next month, but when the final bill generates it will reflect prorated adjustments.
Please send us a DM to Xfinity Support with your full name and address so we can go over the account specifics with you. To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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