New Poster
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2 Messages
Stay away
After 10 years of service and paying $350 a month to rent equipment, my remote broke and they want to charge me to replace it. Worst customer service, they don’t care about anybody, they are just too big.
New Poster
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2 Messages
After 10 years of service and paying $350 a month to rent equipment, my remote broke and they want to charge me to replace it. Worst customer service, they don’t care about anybody, they are just too big.
XfinityDena
Official Employee
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3.2K Messages
2 days ago
Thank you for reaching out @wtb I am here to assist you with the remote. If you would like to, you can visit a local service center to pick up the remote for free. If you are needing any assistance in locating a service center you can follow this link: https://www.xfinity.com/support/service-center-locations/ to locate one near you! If we are to order one and ship it there is a small shipping fee.
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