STAY AWAY FROM XFINITY AND THEIR XFINITY MOBILE. SEND ME AN EMPTY BOX WITH FEDEX

I was going to cancel Xfinity Internet because it kept disconnecting at my house. They told me they would bring technicians to fix the internet cable line and said Internet will be better if I UPGRADED TO A HIGHER SPEED. They sold me a promotion for the mobile phone when I renewed my internet contract with them to a higher speed for the same amount of payment. The mobile phone I picked was Samsung A16 197$ and free mobile service for one year, cancellation anytime for free. However, they sent me an empty box; there was no device, just the charger. I have called many times to resolve this issues, it started in June 2025 until now, the end of November. They told me to file a claim with FEDEX but I'm the recipient I CANNOT file a claim without the sender (XFINITY) paperwork saying I did not receive the phone. No agents could help me, then they hung up on me because they pretended they couldn't hear me. I kept receiving texts and emails saying payment overdue of 68$, then 68$, then 200$ but there was no balance in my xfinity or xfinity mobile accounts. Even though I didn't receive the phone or mobile services and XFINITY AGENTS could not resolve this issue, and I'm SO DONE with XFINITY, I wanted to pay but I couldn't because there was no balance. I called them, and they said it was a glitch in their systems. Now, I got a charge in my bank account from a COLLECTION company description from XFINITY. It affected my credit score. I called them today to ask them to send me a bill payment, but the first one hung up on me after 30 minutes. Another agent sent me a bill for the wrong account??? I wanted to speak to a supervisor, but for some reason, they never transferred me to a supervisor. BAD JOB, XFINITY.