Stay away from the Motorola phone company and avoid Android models made by them

For almost 2 years I suffered with a Motorola Android cellphone -- always cutting off calls, many bad connections, etc.

I complained many times by phone, email and in person -- and each 'Tech Support' person along the way assured me they could fix it.

They never did. Xfinity/Comcast gave me a small token refund of $20 even though the trouble lasted so long.

When I tried to contact Motorola directly as Comcast suggested, I learned it's now a Chinese company and they seem to operate like they probably do in China -- No true contact info and no real humans available.

If they try to help a customer, they probably are sent to prison or shot. I recommend against ANY Motorola phone products, and never get an Android. Now I know why iPhones are so popular. They work!

(P. S. I'll bet you a steak dinner that no overpaid bigwigs from Comcast or Motorola will EVER read this or contact me.)

Responses

XfinityAmandaB

Official Employee

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2.1K Messages

16 days ago

stanhurw Thank you so much for stopping in and sharing your experience with your phone. If you are still using this device and are encountering issue, we would be happy to help make sure they are addressed for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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Customer Service

stanhurw

Stay away from the Motorola phone company and avoid Android models made by them

XfinityAmandaB

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