rh29174's profile

Frequent Visitor

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5 Messages

Wednesday, October 7th, 2020 8:00 AM

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I chatted online with a rep about my cable modem and after going through all the steps she said she would send me a mew modem.
Has it shipped?

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Gold Problem Solver

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3.3K Messages

5 years ago

Hi, rh29174. Thanks for posting here in the community! Normally you would receive an email with a tracking number once the order ships. Have you happened to receive that email by now? If you're still looking for support on the modem shipment, please feel free to send me a PM with your first and last name so I can take a look at your account for you!

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Gold Problem Solver

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2.9K Messages

5 years ago

I am glad that you were able to fix the issue. I apologize for the experience. We know how important our customer's time is so we always strive to help as soon as we can. If you have any other questions me or our team here on the forums, please feel free to reach out! 

 

Thanks for being a valued Comcast customer, @rh29174.

Frequent Visitor

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5 Messages

5 years ago

Never got the modem , I went out and bought my own.
Online chat and calling customer service were a waste of time promises but no action.
Hours spent for nothing
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