Status Update

Hello! I am wondering what the status is of my Internet connection here at my home in Willard, Utah. I had a service tech come last Sunday to get our Internet set up (after spending countless hours on the phone telling them our address shows serviceable for our next door neighbors but not us). He came and said there was no line to our home and that he couldn’t connect our Internet. I had signed up to switch 3 cellphones over to Xfinity at the same time as purchasing our Internet plan but if we can’t get Internet I want to cancel the phone plans. I’ve been waiting to hear from someone about the status but it has been 4 days now and I haven’t heard anything.