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1 Message

11/10/2026 4:37 PM

Status to bury cable line

My neighbor at [Edited: "Personal Information"] and myself at [Edited: "Personal Information"] are waiting to have the cable line buried in our yards. It is now going on three week since the utility lines were marked in our yards and no one has come out to bury them. Can you check on the status of this work.  Thanks,


[Edited: "Personal Information"]

11/10/26

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Official Employee

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3.2K Messages

2 hours ago

 

user_5ae7nj, thanks so much for reaching out to us through Xfinity Forums. I would be happy to check on the status for you. 

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

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2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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