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Hoping to get status on ticket [Edited: "Personal Information"]? A main Comcast line between telephone poles has been disconnected from the pole in my yard and the line has collapsed into my neighbor's yard, she wants it fixed (she's not a customer). This line has been down for almost two months, numerous techs have looked at it since (they all say it's a 'construction crew' job & they can't fix it). Neighbor is escalating this to the City of Elgin as Comcast has given no commitment to fix since it's not an 'outage'.
CCJodie
Problem Solver
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1.3K Messages
2 years ago
@jim_n102 Hi there, let's take a closer look at this for you. Please send us a direct message with your full name and service address.
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