Status on a Technician submitted ticket.

Hi there I need help checking a status on a technician submitted ticket.

My internet went down 2/25. Got a xfinity technician over the next day and he said he could not fix it and that a new line would have to be run to by apartment. He said he submitted a ticket and that I would get a call back. It 3/1 and I haven't heard anything back ir seen anything messaged to my email or account.

Please help 🙏 😢 is there a way I can get an update on this?