Visitor
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1 Message
Status of ticket [Edited]
I've been waiting for this order to get somewhere for a cable relaying around my house because of a construction project.
After many run arounds this has still not being actioned on.
Can this be escalated and resolved within the week?
Thanks.
EG
Expert
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113.9K Messages
9 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2.5K Messages
9 hours ago
Hi there, @user_7wgskc ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I do apologize for the trouble you are experiencing with the cable line not being buried. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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