1 Message
Status of pre-bury?
Dec 19th techs came out to provide connection from junction to house. Unable to accomplish citing need for bury of cable. They ordered a pre-bury work order onsite. Three weeks in still no status on the work order. Appears a missed opportunity (weather-wise) while thawed ground is no longer. Can I get a status and ETA of when pre-bury to be accomplished? Unable to begin service.
XfinityAldrik
Official Employee
•
2.1K Messages
4 months ago
Thank you for reaching out to us @user_wvh16a! When a cable needs to be buried, the request is typically completed within 15 business days. Although, permits, weather conditions, and marking underground utilities can cause additional delays.
Could you please send our team a direct message with your full name and full address? Our team can definitely review our options for a temporary line and look at the current request for the permanent cable. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0