@user_kzu87m Our team can help. Can you please direct message me your first and last name along with your full service address so that I can assist with the etails of that ticket. Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
XfinityKei
Official Employee
•
1.6K Messages
10 days ago
@user_kzu87m Our team can help. Can you please direct message me your first and last name along with your full service address so that I can assist with the etails of that ticket.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_kzu87m
Visitor
•
2 Messages
2 days ago
I submitted a service request:
Your Ticket Request #[Edited: "Personal Information"]
Issue reported:
I think cable wires outside my home pose a safety risk
Email address:
[Edited: "Personal Information"]
Mobile phone number:
[Edited: "Personal Information"]
And within one hour it was DENIED, with no explanation.
Great service.
(edited)
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