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xfin_comcast_user
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Friday, June 6th, 2025 10:35 PM

Status of Order?

Hi Can someone please give me an update on order:  [Edit: Personal Information], its for a xpod replacement and its been two weeks since this was ordered through your support channel.

Thanks.

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1 day ago

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XfinityMartyR

Official Employee

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2.2K Messages

1 day ago

 

xfin_comcast_user Thanks for reaching out! You should have received an order confirmation email, along with a UPS, or FedEx tracking number. Do you recall receiving an order confirmation email? 

 

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xfin_comcast_user

Visitor

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2 Messages

No. I was told that the confirmation would be sent soon and I would receive the unit 6-8 days. Nothing has happened and it’s been two weeks. The only thing I have is the ref number I provided to you by the agent who helped create the order. 

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1 day ago

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XfinityMartyR

Official Employee

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2.2K Messages

 

xfin_comcast_user Thanks for the additional information! Let's take a closer look for you. Please send us a direct message. 
 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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