Visitor
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1 Message
status of order [Edited]
I attempted to chat with the support team to get a status on when my service will be installed the last notice i received was they would be scheduling a team to do an underground burial.
The markings have been completed but i have not heard from anyone since?
The chat said they would schedule install but i think the cable needs to be run first.
Please help:
EG
Expert
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114.9K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.6K Messages
3 hours ago
Hi user_9msue4! Thanks for visiting our Xfinity Forum. We appreciate you choosing Xfinity to be your service provider, and please know my team is always here to support you. We would love to check the status of this for you as well as stick with you until the service has been successfully installed. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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