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T_d1

Visitor

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14 Messages

Wednesday, January 10th, 2024 7:35 PM

Closed

Status of my ticket [Edited]

What is the status of my ticket [Edited: "Personal Information"] from December 27, 2023.  I was told by the person I texted with that “I would like to inform you that I have escalated your issue to our advance team , our team will check and will resolve your issue within 2-3 hours.”  I am still waiting.

Question

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Updated 

1 year ago

 • Edited

96

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XfinityKrista

Official Employee

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1.5K Messages

1 year ago

Hello @T_d1, thank you for taking the time to reach out on social media. I'd be happy to check the status of your ticket. 

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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T_d1

Visitor

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14 Messages

@XfinityKrista​ what does the "Direct Message” icon look like?  I don’t see any icons that look like paper and pencil.  I am currently at forums.xfinity.com.  Your original reply came via email to my comcast.net email.

1 year ago

0

XfinityAngie

Official Employee

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1.8K Messages

 

T_d1, That is a good question. You may need to sign in first to see the icon. 
Here are those instructions again:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

T_d1

Visitor

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14 Messages

Once again, what does the "Direct Message” icon look like?  I don’t see any icons that look like paper and pencil.  I am currently at forums.xfinity.com.  Your original reply came via email to my comcast.net email.  WHAT SCREEN ARE YOU LOOKING AT?  I have over 50 years of experience with designing and developing user friendly systems and solutions for business problems of some major corporations and banks, so I am not a ‘dummy!”  You did not tell me anything new, just a repeat of co-worker Krista.  If Xfinity can’t help me with this lingering problem, let me know and I will call mt attorney.

1 year ago

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T_d1

Visitor

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14 Messages

By the way, Angie, I am signed in and don’t see what you see.

1 year ago

0

XfinityMartyR

Official Employee

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2.1K Messages

@T_d1 The Direct Messaging icon looks like a speech balloon in the upper right-hand corner of the Xfinity Forums page. It is to the left of the notification bell. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

EG

Expert

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110.3K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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T_d1

Visitor

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14 Messages

But how do I DM the employees that sent me messages?  I have tried to dm XfinityKrista, XfinityAngie, and XfinityMartyR, but the DM program, or “conversations”, won’t allow me to do so.  It always shows other names in the list, but not the aforementioned ones.  To make matters even more worse, not I cannot print any email as their system crashes.  Try to do a second time and the entire system crashes.

1 year ago

0

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