1 Message
Status of maintenance ticket
I had a tech visit and they created a maintenance ticket for me but it doesn't show that I have any tickets on my account, the assistant is less than helpful with anything but restarting your modem over and over, how do I get an update on the status of the ticket?
EG
Expert
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107.7K Messages
19 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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2.9K Messages
19 days ago
@user_cz08k1 Thank you for taking the time to reach out to us here on our Xfinity Forums. I would love to take a look and see if we have any updates on that maintenance ticket. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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