Visitor
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1 Message
Status of Cable Box Shipment
On May 3, I ordered a new "TV Box" to replace my old one. Order confirmation was received the same day.
I have not received the box within the 3-5 day estimated shipment window.
Will I receive a tracking number or some other means to monitor shipment of the package.
Sincerely,
Accepted Solution
CCChe
Official Employee
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6.9K Messages
3 years ago
Hi there @user_41c6dd, and thank you for reaching out to get an update on your shipment. I'd be happy to check on this for you. Please send a direct message with your name and service address to "Xfinity Support" by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat.
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