Visitor
•
2 Messages
Status for ticket [Edited]
Looking for a status on this ticket ([Edited: "Personal Information"]).
I have received no communication and can't find a way to query the status.
Visitor
•
2 Messages
Looking for a status on this ticket ([Edited: "Personal Information"]).
I have received no communication and can't find a way to query the status.
XfinityJustinC
Official Employee
•
1.2K Messages
2 years ago
Hello, @user_c8d5a7. Thank you for reaching out over Xfinity Forums, you have contacted the right place for assistance in regard to your ticket status inquiry.
Since we would be discussing account specific information, would you please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question.
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