Visitor
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4 Messages
Statement
Hi
i’m having an ongoing issue with every customer service from Xfinity mobile because they are not able to send me a statement for my Xfinity mobile account. I also went To the Xfinity store because I was told they will be able to help me with my statement. I need a statement from November 7 when they collected $277 for that bill up to November 29 When I paid off my cell phone. I need this information for my tax reasons and my accountant assured me that it shouldn’t be an issue because this information is supposed to be stored up to 18 months because it’s an FCC rule.
XfinityChelseaB
Official Employee
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2.1K Messages
12 days ago
Hello @user_d2o0jj, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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user_d2o0jj
Visitor
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4 Messages
4 hours ago
Hi and thank you for the response. But I need a summary statement Around October 30 up to November 29 when I paid the Remaining balance for my phone. So I paid $350.16 on November 29 and I need a statement showing The amount for the cell phone and usually in the statements, it will show the remaining balance for the phone right under the amount the phone cost. So it would show something like this on the statement.
1199.00 for iPhone
Remaining balance if any
Thank you for looking into this for me. This is for my mobile service. And the service address was
[Edited: "Personal Information"]. I really need to help because I’m under a time limit to submit the paperwork that I need. Thank you
(edited)
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