Visitor
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1 Message
State College Service
So I drove an hour to deliver a return box due to having a new one to replace it. So imagine my surprise whenever the girl at the door said oh there is no one available to scan it and all that I was doing was returning the one that I replaced. I am beyond irritated with Xfinity and the State college store. It’s amazing that when it was at the mall, you never had to wait long and you were given the best care imaginable with organized return policies that were quick And expedited without all the excuses. With the money that you are [Edited: "Language"] from all the accounts that pay exuberant amounts of money, you can at least hire people that do return scanning only get it together Xfinity you are beyond where you should be in a technical arena and very poor with in person. Customer service


XfinityAmira
Official Employee
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4.8K Messages
9 months ago
Hi Cicib! Thanks for visiting our Xfinity Forum. We value you as a customer and appreciate you taking the time to let us know about this negative experience you had at the store. Your concerns are valid, and we apologize for any inconvenience or frustration this has caused you. I will absolutely be getting this feedback passed along! Please know my team is always here to support you and let us know if we can help with any other service concerns.
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