U

Visitor

 • 

1 Message

Thursday, May 5th, 2022 2:48 PM

Closed

Starz charge

Why does Starz show up on my bill despite the fact that I outright refused it as an offer when I had the internet installed, never requested it and never used it? Why am I not able to get a customer service agent on the phone? Can I get a paper statement?

Official Employee

 • 

770 Messages

1 year ago

Hello @user_b4894b, thank you for bringing this to our attention. As someone who is always managing their bill, I can understand the concerns when you see an unexpected charge. I will be happy to help provide some clarification, and ensure if you do not want Starz, that it is removed from your service. We have agents ready to take calls 24/7, and I am sorry to read you have had trouble getting a hold of someone by phone, but no worries, I have all the tools and resources to help right here! 

 

To remove paperless billing:

 

  1. Log in to My Account.
  2. Click Settings.
  3. Click Paperless Billing (under Bill Settings on the left).
  4. Click Edit next to Ecobill.
  5. Toggle Ecobill to OFF
  6. Agree to the Terms & Conditions and click Setup. A confirmation message will appear.

Keep in mind if you are set up with a paperless billing discount this will be removed, and can take up to 45-days for the Eco Discount to be reaaplied. 

 

Let's take a look at your account, and see what is going on with your Starz subscription. Please, send me a Private Message to get started. 

 

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

 

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