Starting wifi at new location

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello @user_6gl0t5, thank you for taking the time to leave a post. Sorry to hear you’re having trouble transferring your Xfinity service to your new location. I can certainly understand how frustrating that can be, especially when you’re trying to get settled and connected. We’d be happy to help review the transfer and see what may be preventing it from going through, so we can determine the next steps. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
Thank you, @EG

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.