1 Message
Starting up my account
I was already member 6 month ago, I resubscribed and got a new modem. When I go in my app it says I don’t have an active plan. Can you help me retrieving what account it has been linked
1 Message
I was already member 6 month ago, I resubscribed and got a new modem. When I go in my app it says I don’t have an active plan. Can you help me retrieving what account it has been linked
EG
Expert
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111.1K Messages
6 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2K Messages
6 months ago
Hi there, @user_nh5d4s ! I'm so sorry for the inconvenience you are experiencing. I know how frustrating it is for you. Are you logging in with the correct username for that account?-Richard
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