Frequent Visitor
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6 Messages
Starting today,deleted emails are requiring a second confirmation... "Are you sure"
I delete hundreds of emails every day. Now you have added and extra step by having to answer again that I want to delete them. This is wasting huge amounts of my time. Please tell me how to stop that 2 step process. I looked at all options offered and could not find a way to change it,
XfinityBenjaminM
Official Employee
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2.1K Messages
2 days ago
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Again
Expert
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31.7K Messages
2 days ago
FWIW, I just deleted a bunch of emails and did not get that question. And then I deleted just one. Still didn't get that question.
[Using Firefox 139.0.4 (64-bit) on Windows 11.]
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BruceW
Gold Problem Solver
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26.5K Messages
2 days ago
If you are getting "Do you want to permanently delete the email?" in Xfinity Connect webmail, check to see if
(gear icon) / Email Settings / Mail / Behavior / Permanently remove deleted emails
is checked. If it is, you'll get that message, and deleted emails don't go to the "Trash" folder, they go directly to the hidden 30-day "Recover Deleted Items" folder. Clear the checkbox to change this behavior.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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