New Poster
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1 Message
Starting New Service
Good morning,
I had signed up for service at our new address, but I no longer see the charge on my account. When I try to login into my account it still says it's being setup, and I set it up on 12/1. I also needed to go in to change the apartment number as there was a technical error when I was signing up that our apartment wasn't listed, and I was told to go ahead and sign up for another apartment and just change the address after signing up. How can I check that we are signed up and to change the apartment number? Thanks!
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Again
Expert
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25.8K Messages
7 m ago
You probably should go to your nearest store to get this resolved.
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ComcastAmir
Official Employee
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6.3K Messages
6 m ago
Hi sehicks20, it sounds like going into a local Comcast service center is your only option at this time. They will need proof of address to make the change in your apartment and to confirm your order. If you'd like to find a store near your home just click on this link.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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