Starter kit shipping status can be found in my account? Where in my account?

  a week ago irecieved congrats email for getting approved for internet essentials, it also said to watch for a Starter  kit  i should recieve in 7 to 10 days ,    i downloaded xfinity mobile phone app and ny account app, i noticed yesterday on phone app it said book appointment at store,  when i ask chat bot about starter kit , tells me shipping status for starter kit is in my account , i really dont think so, or would it only be found there if it was shipped?,   so far xfinity is lacking in communicating with this new customer