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user_syvcwl
1st Topic

5 Messages

Monday, July 15th, 2024 10:53 PM

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Start Service at Multiple Addresses

I'm moving and will need to start service at a new address, but I need to maintain service at my old address for a month. I have tried to use the moving page, but it only gives me a way to end service at my current address and start at a new address, not maintain service at both. I tried to make a new Xfinity ID so that I could set up a new account to set up service at my new place, but it just tries to log me into my already existing account. How do I set up internet at two different addresses?

Question

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Updated 

10 months ago

49

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XfinitySheila

Official Employee

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1.1K Messages

10 months ago

Hi there! Are you moving within the same general area? It is possible this is the only option if you are moving to a different market, as the service would not be able to be transferred and a new account would need to be set up. In that case you can easily set up the new account and just set the cancellation for your old address when desired. 

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user_syvcwl

5 Messages

@XfinitySheila​ It is in the same general area, so it shouldn't be moving to a different market. I'm not looking to transfer service right now, I'm looking to have service at multiple addresses. I've tried to make a new Xfinity account to set up the new address, but it just says that I already have an account and logs me into that one.

10 months ago

0

XfinitySheila

Official Employee

 • 

1.1K Messages

 

user_syvcwl Gotcha! Thank you for the details. I can certainly assist to ensure we get it right. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_syvcwl

5 Messages

I don't want to get into a chat. I just want the answer to what should be a common question that other people also have. How do people have service at multiple addresses in the same area? (I imagine people with multiple houses need services at both of them. How do they do that?)

10 months ago

0

user_syvcwl

5 Messages

@XfinitySheila​ I've been in a chat alone for ten minutes? Is there no FAQ guide for this issue or some way that I can just add another address to my account?

10 months ago

0

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