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user_ylnikb
1st Topic

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Tuesday, November 12th, 2024 10:01 PM

Start Internet Service at New Construction

We have been trying to start service at our new construction house for three weeks and nobody has been able to help us.  We are about to go with a different service provider.  We have had two technicians out and they said that our address is showing up in their system, but they are not receiving signal after running the wires outside.  Can anybody help me with this request ASAP?

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10 days ago

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EG

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107.1K Messages

10 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMarcus

Official Employee

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996 Messages

10 days ago

user_ylnikb thank you for using the Community Forums to reach out to us. I understand that you have been trying to begin new service and coming across some issues with getting that process completed. Thank you for considering Xfinity as your service provider, I would be more than happy to assist you with getting things properly set up. How long ago was the most recent technician visit?

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user_ylnikb

2 Messages

@XfinityMarcus​ Friday, the 1st.  They tried to contact the network department, but were unsuccessful.

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10 days ago

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XfinityThomasA

Official Employee

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1.7K Messages

 

user_ylnikb - We can help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 days ago

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