Start date

Hello there @dyanne027, I hope you are having an amazing Sunday. Yes, you can change the start date of your services.To begin, would you mind sending me your name and the address to your account in a Direct message?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start New Conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

For an example of how to send us a Direct Message, check out this link. 

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

Happy we were able to get you credit for the unused days and early start. We're available 7 days a week for employee support between 6 am - 1 am ET should you need any additional help.