1 Message
Start Date for New Xfinity Service
I recently canceled my current Xfinity service, scheduled to end on August 29th, and received a confirmation code over the phone.
I'm moving into a new apartment on September 13th and have already purchased a new internet service from Xfinity. However, I couldn’t verify the service’s starting date during the purchase.
I opted for delayed delivery on September 6th, the latest available date online, but I own my modem/router and don’t rent from Xfinity.
I’m worried that the service might start on the purchase date, August 7th, which is five weeks before my move-in date.
Can you clarify when exactly the service is scheduled to start? Is it possible to set a specific start date?
XfinityBradM
Official Employee
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915 Messages
9 months ago
@user_aojfvm That definitely sounds confusing based on the notifications you received. Our team can help clear things up. If you could please send me a DM with your first and last name along with both of the full-service addresses, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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user_e720du
1 Message
4 months ago
Same thing happen to me. I now have an account, but no idea when service begins.
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