Visitor
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3 Messages
SRO no show
i've been trying to get underground service for about a month. utilities have been marked but the field svcs team never shows up despite the chat support telling me scheduled for today 8AM-8PM every single day. i have Starlink equipment but really trying to get a fiber connection. that said it's been dcult and my window to get it done is closing quick. any ideas on how to get work performed and new service started?
EG
Expert
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117.3K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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2.2K Messages
4 hours ago
Hello, @user_qxy44e thank you for reaching out over Xfinity Forums. I understand wanting to check on updates regarding the line work completion, and know from experience that underground line work may be put on a seasonal hold between November - April in certain areas due to weather and freezing ground. I'm glad our awesome Forum expert @EG was able to move your post and bring this to my attention, and would like to investigate further.
- Do you live in an area that gets snow and ground freezes in winter months?
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