Visitor
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1 Message
SRO Inquiry
I was told that internally a problem was flagged at Xfinity on 8/18. I only just found out today of a pending SRO for my account. I have had internet problems for weeks and am just trying to find answers as a remote worker who is struggling to manage with consistent internet issues.
EG
Expert
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120.5K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKassie
Official Employee
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2.7K Messages
7 hours ago
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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