Visitor
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4 Messages
Sprinkler system damaged by Xfinity third party contractors
MasTec Network Solutions damaged my sprinkler system while underlying the xfinity internet cables in my community. This is my third time reaching the customer support and there is no resolution to the issues. I have all the evidence documented of the damage and submitted. But the customer service does not escalate and close ticket without proper justification of the issue.
XfinityJeffB
Official Employee
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452 Messages
11 days ago
Hello Sriopus, thank you for reaching out here in our Xfinity Community forum. In order to research this for you, I will need to get some account information that we prefer to keep private.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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user_yg0hvs
Visitor
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2 Messages
14 hours ago
II'm currently having the same problem with recent damage to my in ground sprinkler system by Comcast contractors attempting to bury cables in my front yard . It is next to impossible to get any help from Comcast . I have spent hours on this with only frustration to show for it.. Probably the worst customer service I have ever encountered.
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Sriopus
Visitor
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4 Messages
11 hours ago
https://forums.xfinity.com/conversations/new?topicId=602d5700e6b3965d18e3a5ae
Above is an example of me trying send direct message.
Circle symbol with + and message will take you direct messaging. Hope this helps, good luck. Make sure to mention the work was done by third party contractor. Our area was serviced by Mastec contractors.
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