Visitor
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2 Messages
Sprinkler system damaged by Xfinity third party contractors
MasTec Network Solutions damaged my sprinkler system while underlying the xfinity internet cables in my community. This is my third time reaching the customer support and there is no resolution to the issues. I have all the evidence documented of the damage and submitted. But the customer service does not escalate and close ticket without proper justification of the issue.
XfinityJeffB
Official Employee
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428 Messages
13 hours ago
Hello Sriopus, thank you for reaching out here in our Xfinity Community forum. In order to research this for you, I will need to get some account information that we prefer to keep private.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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