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Wednesday, May 15th, 2024 1:30 AM

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Sprinkler line damage when cable was buried

Our sprinkler line was cut when our cable line was buried a month ago.  Who do we contact to get this fixed.  We alerted them of the sprinkler line and marked it beforehand.   Thanks.

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Official Employee

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2.4K Messages

2 years ago

Hello BreezyRH13, thank you for coming to our Forum to get support regarding your damaged sprinkler line. I appreciate the details you provided in your post, and for giving me a chance to help you. You've come to the right place, and I can help us get going towards a resolution. We'll need to submit a ticket to have this damage investigated. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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