Visitor
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1 Message
Sprinkler line cut by Comcast while burying new internet cable
When the orange cable for our new internet line was buried it was done over the sprinkler line and a gash was put in the pvc pipe. Sprinkler had to be cut out and repaired. Need compensation for the repairs
XfinitySara
Official Employee
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2.6K Messages
11 days ago
Hello, @user_904irv. Thank you for taking the time to report this damage concern to our Digital Care Team through the community forum. We can certainly help submit a ticket on your behalf for further investigation, and it would be my pleasure to get started with you today :) Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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XfinitySara
Official Employee
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2.6K Messages
2 days ago
Hey there, @user_904irv! We're still checking in with you directly, if you want to check our DM thread when you get a chance :)
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XfinitySara
Official Employee
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2.6K Messages
43 minutes ago
Hi, @user_904irv - The escalation ticket we submitted on your behalf is now closed after your contact with a supervisor and repairs being reported on 5/15. If you still need us in any way over the next day or two, please feel free to respond to us directly (via DM). Otherwise, you're always welcome to create a new public post down the road if anything else comes up! We appreciate your time on this, and I hope you have a lovely weekend :)
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