Visitor

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1 Message

Tuesday, May 5th, 2026 3:53 PM

Sprinkler line cut by Comcast while burying new internet cable

When the orange cable for our new internet line was buried it was done over the sprinkler line and a gash was put in the pvc pipe. Sprinkler had to be cut out and repaired.  Need compensation for the  repairs

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Official Employee

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2.6K Messages

2 hours ago

Hello, @user_904irv. Thank you for taking the time to report this damage concern to our Digital Care Team through the community forum. We can certainly help submit a ticket on your behalf for further investigation, and it would be my pleasure to get started with you today :) Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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