Skip to main content

    Support

    Offers

U
user_nr4c50
1st Topic

Visitor

 • 

3 Messages

Thursday, June 5th, 2025 4:39 PM

Sprinkler Damage

This winter, Xfinity installed new internet lines in our city.  In the process, they dug up part of our lawn and damaged our sprinkler system.  We were unaware of this until this spring when a patch of lawn failed to recover and our sprinklers leaked.  Who do I contact to get this fixed?

Question

 • 

Updated 

2 days ago

12

1

0

XfinitySara

Official Employee

 • 

1.8K Messages

2 days ago

Hey there, @user_nr4c50! Thank you for taking the time to reach out over the Xfinity Community Forum with this concern. I'm sorry to hear about the trouble you've had, and I'd love to see what our team can do to help! We're great to work with because we can definitely help get this addressed as quickly as possible for you. Have you already tried submitting a damage claim through the Xfinity Assistant by chance?

4

0

user_nr4c50

Visitor

 • 

3 Messages

The form requires an exact date of damage, which I don't have.  I know it was in December.

Like

Reply

2 days ago

0

XfinitySara

Official Employee

 • 

1.8K Messages

@user_nr4c50 - Got it. Thanks for letting me know. To clarify, do you have service(s) with us?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

user_nr4c50

Visitor

 • 

3 Messages

We do now.  We didn't at the time.

Like

Reply

2 days ago

0

XfinitySara

Official Employee

 • 

1.8K Messages

Ok, thanks for confirming, @user_nr4c50! We'll gladly take a closer look and work on submitting a ticket for you. Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

forum icon

New to the Community?

Start Here