2 Messages
Spring outage?
My internet went out around 9:30 this morning, and the app states no ETA only as soon as possible and under investigation for severe weather. Customer service isn’t answering, I’m guessing due to the CrowdStrike issue. I just want to know what is going on. I had internet all this week, and now nothing. How long is this going to last?
XfinityMarcos
Official Employee
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2.4K Messages
1 year ago
Hello user_52b9jj, the best place to look for the latest information regarding a known service interruption would be our Status Center. From what you mentioned, it sounds like some weather in your area may have damaged some equipment, nodes, or lines that supply service to your home. Have you had a chance to check for any available Xfinity Hotspots you can connect to?
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user_wckidw
2 Messages
1 year ago
Yep… went down at 9:30 am as well in Oak Ridge North. No further storm damage occurred and we were back up and running nearly a week. Seems like the IT outage may be affecting our internet
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user_5ar0qv
1 Message
1 year ago
My internet is also acting weird but it started last night. Tried to go on the internet and it was blotchy. Brought up task manager to see what speed my windows PC computer was getting and it was in the KBPS rather than in the 800 MBPS (with Ethernet connected). Will cloudstike continue to affect all of your customers? If so, how long do you think it will last?
(edited)
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user_fbbryc
1 Message
1 year ago
My data usage doubled after the outage.
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