Visitor
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2 Messages
Spotty Internet wi-fi and streaming
Been having the same problem for over a year. Wifi is intermittent, streaming intermittent. Replaced router, had technician come out and check everything inside. Had a Technician come out and check everything outside. (Charged $100 for visit). He informed us that the problem was not with my equipment, the problem is with the mail line. No idea when, how or who is planning to fix the problem. No Idea who to complain to. I call customer service and begin the same, reset the router and try this and that, but when I call, everything seems to be working, til it's not. Can I speak to/email an area supervisor to find out if there is any plan to fix/improve the service.
EG
Expert
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121.5K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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4.4K Messages
2 days ago
@user_cb5047 Thank you for taking the time to reach out to us here on our Xfintiy Forums. Typically the process if the technician determines the issue is outside your home and not something they are able to fix, they will enter a maintenance ticket. Depending on when the technician was out, it can take 24-48 hours for those tickets to get entered and then a little more time for them to be worked and resolved. I'm happy to take a look at the account and see where we are in this process. Please send us a DM to Xfintiy Support with your full name adn address to get started.
To do so, click on the chat icon located at the top right of this forum's page.
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