Visitor
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2 Messages
spotty internet connection for seven months
We have had connectivity issues since October 2024. Twice, an Xfinity tech came out and told us that the cable from the box to the house was excellent, but the main cable that goes to the box was damaged. They said they had called whoever it was that would fix that, and they would take care of it. Today is April 24, 2025, and still no one has come out to fix the problem. I have been told that if I have another tech come out to recheck the problem, I will be charged because we all know that it isn't the cable from the box to the house, but the main cable that they can't fix. There is no one that I can call or speak to who is in this department to fix the main cable. I have to hope that someone shows up someday to fix it. This is unacceptable. I've been with Comcast/Xfinity for over 20 years. I'm considering moving my internet to another provider.
XfinityArmand
Official Employee
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2.1K Messages
1 day ago
Hello @user_gswt5b! Thank you so much for taking the time to reach out to Xfinity Support! We understand your frustration and sincerely apologize for the ongoing connectivity issues you've experienced since October 2024. Please know that we value your 20 years of loyalty and want to resolve this for you as soon as we can. To effectively address your concerns, could you please send us a private message with your details? That way we can access your account and take a look at what has gone on and see what we can do in order to get this moving along for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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