1 Message
Sporadic internet outages during working hours
Very upsetting we have had numerous outages within the last two months. My husband an I both work from home and doing work during business hours is unacceptable. Time is money- and we have lost about 10-12 hours of work due to these outages. Do better.
XfinityAdrienne
Official Employee
•
1.2K Messages
5 days ago
Hey there, user_9r581d! Thank you so much for taking the time to reach to us here on the Xfinity Forums! I am very sorry to hear about your experience with your intermittent connection concerns, it certainly is not what we want for our customers. I know having a solid connection within the home is vital with working from home, and we would be more than happy to dive into the account with you directly. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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