Visitor

 • 

1 Message

Wednesday, August 19th, 2026 4:40 PM

Splitting accounts

I am trying to find out if there has been a decision made to remove <Edited for Personal Information> from my account so that he can start his own account

Oldest First
Selected Oldest First

Official Employee

 • 

2.4K Messages

32 minutes ago

 

user_120pdx  Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.

 Here are the detailed steps to direct message us:

 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message
 
 You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
 

 

forum icon

New to the Community?

Start Here