splitters and new modem

Anon314168 Thanks for reaching out with your splitter concern. Using one would be fine, but a 4 way split could cause some signal issues as it splits the signal multiple times. I would think one is just fine though for you to use, although a direct connection is the best option. I'm not sure why they stated they aren't compatible, they just aren't preferred if it can be helped. 

 

As for the moving of furniture statement, we do ask customers to have the area where the connection is easy to access before arrival. I can't say for sure why they called it a major task as I'm not sure what needed to be moved. You can use a splitter though if you like, it just might cause some signal issues from time to time to the devices it splits to. 

 

I can also help with getting a replacement modem if needed. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

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