1 Message
Spent at least 4 hours with the Xfinity Assistant BOT - Ridiculous - Never got to schedule a service appointment
Today, 2/27/2024 there was a neighborhood internet outage. After the outage, I couldn't connect to the internet. Spent many hours with the Xfinity Assistant - total waste time. Message stated that if my issue couldn't be resolved I would have the option to schedule an appointment for tech service. Each time I went through all the same hoops as instructed by the Bot I assumed that eventually, I'd get an opportunity to make an appointment or at least talk to an agent and hopefully get my internet back. Such a frustrating experience. I've had intermittent issues with the internet connectivity for the last month or so. What does it take to get a service appointment to help resolve my internet issues?
Bokomaru42
New Poster
•
2 Messages
1 year ago
The last time I had a similar experience for about the same amount of time tangled in the bot-loop insanity I ended up filing an FCC complaint. I think my issue was that the website was broken for dropping any pay channels always ending in an error message and then I could not reach a person by phone after hours of trying. In that scenario they are essentially stealing from the customer every second that a transaction is delayed. The FCC very quickly contacted Xfinity and someone called me back full of apologies as if it were an isolated [Edited: "Language"] on their part. They gave me a $50 credit. I pointed out that thousands of people report the same dead end bot-loop & ad-drop error messages dating back years and it never gets fixed. No satisfaction but got $50 and my channel dropped.
(edited)
0
0
EG
Expert
•
110.6K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityBenjaminM
Official Employee
•
2.1K Messages
1 year ago
@user_4uqn6g Hello! Thank you for reaching out to us here on our Community Forum. We are very sorry to hear of the experience you are having and we'll do our best to get this fixed! Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0