Spent 4 hours on the phone during while my mother died because Comcast scammed me

Not sure how this is legal in any place in the world, but after spending 4 hours on the phone with the billing department, customer service, and the retention team, I ended up paying MORE money than I had originally signed up for after an issue that was created by your team and not me. I moved into a new home and as a first time customer, signed up for Xfinity internet. When I finally got the router (a full week later), the urgency to get it set up and running was high as my mother had passed away and I now live in a place with limited cell reception. She was one of 16 children and her relatives were in town trying to get in touch with me. In the end, I did not manage to see any of them as I was kept on the phone for 4 hours only to be scammed into paying more money. 

I had signed up for a $35 a month deal + $15 router charge, with $10 discount for autopay through ACH. With fees, the total cost of this bill was $40.90 a month. However, when I went to set my router up, Comcast had "cancelled the work order" (a ridiculous name considering they do absolutely nothing to help you get set up anymore) because the previous tenant of my new home had not cancelled or moved service. Sorry, I truly do not care about that. A kind customer service representative named Ebony did finally hear me out and understand that I truly could not be patient in waiting for this stranger who had no motivation to answer the phone for Xfinity or cancel service since they could just move their router with them without interruption, and she was able to get a supervisor to cancel the other persons' account and help me get setup. However, when I went to sign the agreement, I noticed that the amount was much higher than what I had initially signed up for. Ebony told me that it was fine, that's just the normal amount without the new service discount/autopay discount, but after looking into it, we realized that it was in fact not that. I was now up to $45 a month. Because I was upset about everything, I was unwilling to give this awful company that is literally the only choice for (modern) internet in my area a cent more than I have to. If I wanted dial up, I could go with another provider. However, I do choose to live in 2024.

After spending another 3 hours on the phone, another service rep said that he could help and he sent a new contract that at the bottom line was $50.90. I was like... excuse me, but this is more than $45? Why would I want this? And he said that it was actually the pre discount price so I'd be back to my $40.90 once the discount was applied. I told him that I could see that the discount was like... already included as a line item, but he refused to admit that math is math, and after 10 minutes of gaslighting me, I was manipulated into signing up. Oh look, he said, I was wrong. It's actually $50.90 after the discount.....

Enraged, I was transferred to the customer retention team. In the meantime, I emailed the supervisor who had helped me get the service started, outraged. Responding to me, Ebony called me on the other line while this absolutely awful person who couldn't speak in a way that I could understand refused to do anything to help me. This is where I remind you that rather than grieving the death of my mother or spending time with her family, I was on the phone with this [Edited: "Language"]. Ebony joined a 3 way call and we found a new retention team member (after being transferred to the "fraud department" by this absolute [Edited: "Language"] who just did not like that a woman was telling him what to do) who was kind and offered to add a $10 credit to the bill so that it would be the correct amount. This was the absolute bare minimum and I should not have accepted it, but it was over 4 hours at this point and I was cracking. While on hold I literally started screaming.