speed

I'd be happy to help clarify the situation. To get a better idea of what's going on, could you please tell me if you are testing your speeds on a hardwired connection (using an ethernet cable) or a Wi-Fi connection?

There is a big difference between the two. When you test your speeds on a Wi-Fi connection, many factors can impact your results, such as the number of devices connected, the distance from your modem, and even the building materials in your home. For this reason, the speeds you get over Wi-Fi are often much lower than the actual speed of the internet service coming into your home. A hardwired connection, however, provides a direct line to your modem and is the best way to get a true reading of the speeds you are receiving.

Once I know how you are testing, we can look into this further for you.