U

Visitor

 • 

1 Message

Thu, Apr 7, 2022 12:22 AM

Closed

Speed

my speed is way below the contracted

Visitor

 • 

3 Messages

8 months ago

My internet speed is extremely slow. I had a third party speed test done, and no download speeds ever reached 12 mbps. Some test were barely 2.5 mbps. I have been complaining about this issue for over 2 years. 

Visitor

 • 

2 Messages

@user_86b157​ 

wow! That’s crazy what did xfinity say?

Official Employee

 • 

636 Messages

8 months ago

Oh no, I would love to look into your internet concern. Have you completed a speed test? What is your speed suppose to be? 

Visitor

 • 

2 Messages

4 months ago

Mine too, it’s no where near 1200

and their speed is different then the app’s speed. Upload was correct as advertised. I mean we pay 267 a month! It’s outrageous to not get what you paid for, plus I have vacationers and professionals renting rooms 1,000 a night, they can’t have cheap anything.

Visitor

 • 

3 Messages

3 months ago

I have been experiencing poor internet service from Xfinity for months. My Zoom meetings drop all the time. I also noticed the quiet price increases since the end of the COVID. When I tried to change my plan, that page is never available. Finally I decided to have FIOS installed last week and I am getting 207 mb download and 195 mb upload speeds for $100 mo. 

I'm canceling Xfinity and will stream my TV and phone service over FIOS.

Visitor

 • 

1 Message

3 months ago

Been battling this for years! Pay for 1200Mbps. Consistently have 200-400Mbps. Restart the modem constantly. Replace (rented) modems regularly. Schedule a tech visit and they magically fix it. Cancel the tech visit it goes right back to what it was. TIRED of over priced JUNK!!!

Official Employee

 • 

691 Messages

I know how frustrating and impactful any issues with your services can be. I know that slow connection can be especially frustrating. Can you tell me a bit more about the issues that you have been having with the slow connection? Are you experiencing the issue while connected wired and wirelessly? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

Generally been getting 400+ speeds but was traveling and away for 3 weeks, when got back, consistently <100 Mbs on service. Modem and router restarted, no change. Been several weeks, time for more intervention 

Official Employee

 • 

208 Messages

@user_185008

 

I personally know how frustrating it is to experience service issues when I am at home either relaxing or working especially coming back from a long trip. 

 

I know your time is valuable, so I want to quickly cover a few basics to make sure I'm not overlooking a simple solution.

 

1. Have you already checked that the connections at both the modem and the wall plate are secure?

 

2. Removed any unnecessary splitters?

 

3. Attempted to reset the modem manually or via the Xfinity My Account app? When you do it via the app it will also attempt to provision the modem. That's my go to when I have slow speeds or connection issues and 9 times out of 10 it resolves the issue.

 

4. When the connection drops are you seeing the modem itself reflect as offline and are you using a standalone router as well?

 

Did you know you can perform a speed test online here? Can you test a few devices in a few different areas of your home so we can take a closer look together? 

 

Speedtest--https://comca.st/3RaIwhW

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here